Northwest Imports

13200 Pond Springs Rd.
Austin, TX 78729 US
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Northwest Imports is Austin's best Mercedes-Benz service center. Since 1984, we've been providing the Austin, Georgetown, Pflugerville, Lakeway, Round Rock, Cedar Park, Wells Branch, Liberty Hill, Jollyville, Anderson Mill and the surrounding Texas communities with expert Mercedes-Benz repair.

Family owned & operated, our Mercedes-Benz technicians are able to quickly and accurately diagnose and repair your Mercedes-Benz automobile. We provide trustworthy and guaranteed foreign auto repair in Austin, TX.

Stop in today for professional Mercedes-Benz maintenance, service and repair in Austin!


  • Fair price, the car was done in the amount of time promised.

  • I feel the work was done in a timely manner. Explanations of what was needed was clear, price was fair.

  • I have been coming to this shop for years. Recommended to me by 2 colleagues. Family run business who get to know you and work with you for scheduled and emergency car services. I trust their service and their recommendations.

Recent Google Reviews

  • Korina Davis1 year ago

    First timer… and very impressed. The technician seemed thorough in the inspection. I really appreciated the detailed report, and the photos were a nice bonus. The technician’s notes were easy to understand and helpful. The front desk dudes were super nice, personable, and funny too. The technology they use and the way they communicate is very well rounded, easy to understand and simple to navigate. The after hours drop-off was easy. The checkout process when picking up my vehicle was fast — no BS. I’ll definitely be back for my Volvo needs. Thanks for the great service!

  • Amber A1 year ago

    I am so thankful I found Northwest Imports! When I went to drive my car Wednesday morning, my engine light was blinking and my car was making a loud noise. After calling around with no availability for 2+ weeks, Northwest Imports was able to get me in the same day. They understood this issue was a concern and that I couldn’t wait the full 2 weeks to get it serviced. Within a few hours, I had a full car inspection report and a solution to my engine light. They were able to order the parts and have them replaced within a day. Picked up my car this evening and it’s running great again. Thank you Bob for your helpful analysis, being honest and getting me back in my car quickly! I’ll be coming back for future car services.

  • Harmala Kaur Uberai1 year ago

    Andrew was very helpful and professional, even though I had to change my appointment a couple of times. The appointment was seamless and the work was completed in a timely fashion. Bob, whom I met the first time, also answered my questions very patiently as he set up my appointment. All in all, it was a very pleasant experience, and I'll surely be back the next time my car needs any work. Great teamwork, guys!

  • Cruz Fuentes1 year ago

    This was my first time using Northwest Imports to service my car. I read all the really great reviews prior to making the appointment but, like most, I was skeptical of the level of service I was going to receive from a auto shop. That said, I am happy to report the reviews are true; Bob and his team are amazing! The pricing is fair but more than anything it's the level of service and care which separates them from any other shop I've been to. They gave me best/worst case scenario on when my car would be ready for pickup, they delivered on best case. Lastly, their level of communication is rarely seen in any business these days. I will 100% be using Northwest Imports from now on.

  • Nick Rodriguez1 year ago

    I would like to say that I was very impress with Northwest Import; excellent customer service, honest, will take time to explain your car problem, very informative, very communicate either text or e-mail throughout the day about your car process. I will be back for more work on my car. I highly recommend Northwest Import.