Family Auto Care Mercedes BMW Specialists

7657 Binnacle Lane,
Owings, MD 20736 US
2 Reviews
Write a Review

Family Auto Care is a family owned and operated Mercedes and BMW auto service facility located on Skinners Turn Road in North Calvert County. We take great pride in offering superior quality care and premium customer service at reasonable prices for Mercedes Benz, BMW, and Audi owners only. (sorry, no Porsche or Volvo techs on staff at this time.

Charlie Shaffer and Rick Curren will be your service technicians. Charlie and Dwayne are both factory trained and Master certified by Mercedes Benz of North America and are ASE Master Technicians and Rick is an ASE Master Technician with over 30 years experience. Charlie is also heavily trained on BMW and is our shop foreman and master service technician. Charlie and Dwayne, as well as our Service Manager Erin Ciok previously worked together for years at the local Benz dealer in Annapolis for many years.

We all know and understand these fine German vehicles thoroughly and have made substantial investments in our training, education and highly specialized tools and equipment needed to service your car properly. We absolutely love our jobs and take great pride in what we do, and it shows in our quality work.

We are an all appointment shop whenever possible and our managers Erin and Dwayne can be reached to schedule an appointment at 410-257-7009, or by email at We do offer night drop service for after-hours drop off and pick-ups at your convenience and over 90% of our work is completed the very same day you drop off your car.

We always suggest allowing us to perform a full "unscheduled" level A or schedule 1 maintenance which includes the Mobil1 synthetic oil and premium factory filter oil change service as well as important items such as cleaning all water drains, setting tire pressures including the spare tire in the trunk when applicable, topping off fluids, checking lights, lubricating items such as throttle linkages and a full safety and condition inspection including brakes, belts, hoses, and more. This service also includes cleaning the wheels and vacuuming the interior and the avg cost is $189 for most cars using Mobil1 synthetic, plus taxes and fees.

Thank you for the opportunity to earn your trust and confidence and to be of service to you and your family over the years and miles to come.

My best regards,,
Dwayne Crawford
Family Auto Care
Mercedes-Benz and BMW Specialists
7657 Binnacle Lane
Owings, MD 20736


  • Contact-Free Service
  • Hand Sanitizer
  • Vehicle Sanitizing
  • After Hours Drop-Off
  • Courtesy Vehicles
  • Refreshments
  • By Appointment Only

2 Reviews

  • Michael Fields
    Michael Fields9 years ago

    Dwayne's customer service, knowledge of Mercedes Benz at Family Auto can't be beat.

    2001 Mercedes-Benz s500
    Was this review helpful?
    Dwayne Crawford9 years ago

    Thank you for the positive feedback and for your willingness to share your opinion with friends and family. You are a very good man and friend to us, Mike, and I look forward to continuing to earn your trust and confidence on each and every visit!

    Thank you, sir!

    Dwayne C


    Family Auto Care Mercedes BMW

    Factory Trained, Master Certified Technicians

  • Frederic Clum
    Frederic Clum10 years ago

    Dwayne has cared for my s430 for the past six years, always fair and honest. I have relocated to Florida, and hope to find a facility like Family Auto.

    Mercedes-Benz S430
    Was this review helpful?
    Dwayne Crawford9 years ago

    Than you, Fred! I hope you are doing well and enjoying the SL convertible down there in Florida. I hope we get the opportunity to see you again in the future here in Southern Maryland at Family Auto Care Mercedes BMW Specialist, if not for business then simply for a handshake and good wishes as you pass through sometime.

    Godspeed sir, and thank you again!

    Dwayne Crawford, Owner