High Level

15420 SW 136th St., Bay 11,
Miami, FL 33196 US
20 Reviews
Write a Review

You won't find a "higher level" of service anywhere in the Miami/Kendall area!

At High Level, Inc. We offer a complete line of Mercedes Benz and BMW auto repair and maintenance services. Our skilled mechanics take time to educate you about your car's problem and what type of maintenance it needs, we never try to sell you something you don't want or need. All our work is guaranteed.

Our Staff of Service Technicians are continually being trained to ensure the proper maintenance and repair of your vehicle.

We use latest factory computer diagnosis, OEM parts, and free diagnostics if we do the work.

About High Level, Inc.

High Level Mercedes was founded by Ruben and Mariela Ramirez since 2007. Ruben spent almost 14 years diagnosing and repairing Mercedes Benz automobiles. It was during this time that Ruben learned the value of every automobile, and learned how the right care and knowledge could extend the life and performance of any car or truck. Ruben is an Mechanical Engineering graduate in Colombia his deep knowledge of engines he was learning the most advanced techniques in auto repair, speciality on Mercedes Benz and BMW.

20 Reviews

  • Liz Olivert
    Liz Olivert4 years ago

    The level of service, professionalism and expertise keeps me coming back to have me car serviced at High Level. Would definitely recommend them to anyone with a Mercedes Benz or any German car. Not only are they very nice and knowledgeable but also honest and with good prices and they use Mercedes genuine parts. Try them you'll be glad you did.

    2010 Mercedes-Benz C300
    Was this review helpful?
  • Jason Poulos
    Jason Poulos6 years ago

    VERY happy with the service here. I think the quality of work was as good as any Mercedes dealership and I saved hundreds of dollars. Good diagnostic work- good repair work. I am definitely keeping their card on file for any future work.

    2005 Mercedes-Benz E320CDI
    Was this review helpful?
  • Nicola Antonucci
    Nicola Antonucci6 years ago

    If you need to fix, check and/or repair your Mercedes, and you want to be sure you'll be treated with a high level of expertise, education, responsibility and you want to pay the better price for your repair, then this is the place to be.

    I do have two Mercedes, and I had another one 1 year ago. Nobody treat me better than these guys. Honesty is their motto. They are awesome!!.

    2006 Mercedes-Benz C280
    Was this review helpful?
  • Sheree Clark
    Sheree Clark6 years ago

    I am highly recommending High Level for your Mercedes Benz maintenance and repairs.Why? First of all, Ruben and Mariela Ramirez are trustworthy and dependable. The shop is impeccable and the prices are reasonable. Ruben recommended I take out an extended warranty on my car which I did at a dealership but for maintenance and repairs not covered under the warranty, I take my car to High Level.

    I knew I was in good hands when Ruben said I needed to purchase one tire and Mariela gave me their quote as well as two other stores. I found the best deal and went with that and it wasn't their own :-)

    Ruben takes the time to show you the parts he replaces eg.filters and even took a picture of one of the sensors he replaced on my brake. Ruben's co-worker did the same when I took my car in for B service today.

    I am extremely confident in their integrity and high standards. As a consumer we are looking for fair pricing and you cannot beat High Level!

    2010 Mercedes-Benz C300
    Was this review helpful?
  • Richard
    Richard6 years ago

    High Level Mercedes Repair is a true gem. It is refreshing to see real professionalism, deep product expertise, and honest service in Miami. I recently purchased a vintage 560 SEC Mercedes and Ruben was extremely knowledgeable and helpful in guiding me through the car’s components and necessary maintenance work. I am happy to have found the best independent Mercedes repair shop in Miami and have no reservations to recommend this facility to my friends and family.

    1991 Mercedes-Benz 560 SEC
    Was this review helpful?
  • Brian H
    Brian H7 years ago

    I have known Ruben and Mariela for several years now just after they opened the shop. I can always count on them for the best and most timely service for my Mercedes at an affordable price. Their courtesy and professionalism cannot go overlooked, as well as the clean and well kept shop they run! You guys are great!

    2003 Mercedes-Benz C240 Sport Wagon
    Was this review helpful?
  • M Zeledon
    M Zeledon7 years ago

    I have been taking my cars to High level since around 2010. From the beginning I felt very comfortable with then, I found Mariela to be excellent with the customers and to really be interested in helping. Ruben is very well trained and has maintained my vehicles running very well. They are both very customer oriented which is not easy to find in the car repair business. They are honest with their prices, not like many other shops that are abusive. They will go the extra mile to help.

    I have recommended them to a few friends and will continue to do so. I would not think of taking my cars anywhere else.

    2010 Mercedes-Benz E 350
    Was this review helpful?
  • Jose Rovira
    Jose Rovira7 years ago

    I've gone to High Level eight times to do different repairs. Every single time Rueben and Mariela went above and beyond my expectations. I would recommend it to anyone that needs any work done. The prices are more than fair, cheaper than if you were to go to a dealership. They're nice, honest people. I highly recommend their shop.

    1999 Mercedes-Benz E320
    Was this review helpful?
  • Manuel Tamara
    Manuel Tamara7 years ago

    Ruben is of a dying breed. Extremely knowledgeable and astute, yet a good listener. This is my third experience with High Level and really feel compelled to write a review. Everytime I have taken my car to Ruben I have suspected a bigger, more expensive problem than what Ruben has accurately diagnosed and fixed. This time I took it suspecting catalityc damage but Ruben found the oil leak that was dripping in the exhaust pipe and burning it to cause a sulphur smell typical of catalytic converters going bad. He changed the engine seal for $320 and voila. On top of everything he gave me a ride home and then brought the car with his wife behind him to pick him up because he knew I had transportation problems. And he was busy!

    Ruben, his wife and assistant are the best Miami has to offer in Mercedes care. Guaranteed. Five Stars Plus!!!

    2005 Mercedes-Benz SLK 350
    Was this review helpful?
  • Dennis C230 Sport-Black
    Dennis C230 Sport-Black7 years ago

    Its been a great experience at high level auto shop. Ruben and Mariela offer a high level service to their customers. Particularly, I enjoy their service because I can trust and rely on them and also they are very dependable, whenever I need a part or service for my vehicle they respond quickly. Ruben and Mariela are very competent at what they do and they are equipped with knowledge to help you maintain your mercedes benz vehicle. Most importantly, I am satisfied with their service due to their honesty. They always explain to me what are the needs for my vehicle in a very precise and clear way, therefore it makes me believe and be at ease when I leave my c230 for any type of service or repair.

    Ruben and Mariela are true professionals with a great heart to serve you and your vehicle. I love my car and I believe in Ruben as a trustworthy professional certified benz mechanic that keeps it up to date.

    Thank you High Level!

    2007 Mercedes-Benz C230 Sport Sedan
    Was this review helpful?
  • Mario Borges
    Mario Borges7 years ago

    This is a great Mercedes Benz auto repair shop. An outstanding alternative to the pricey dealership. Their customer service is second to none and I was very satisfied with the repair service done to my car. I highly recommend this shop to any Benz owner.

    2004 Mercedes-Benz CLK500
    Was this review helpful?
  • Karim Sosa
    Karim Sosa8 years ago

    At High Level I dont have to worry about anything when it comes to any repair to my car. The service, expertise and honest estimates are simply the best in Miami. It has been a few times now that I have taken my car to Ruben and Mariela almost about to cry because I know what the dealer would charge me and everytime they have impressed me. These kinds of people any service you can not find easily especially here in Miami. Gracias por todo y nos vemos pronto!

    2004 Mercedes-Benz E500
    Was this review helpful?
  • Pablo Alvarez
    Pablo Alvarez8 years ago

    I have to congratulate High Level for their professional service and very fast service. Had my car serviced for several repairs, and got the car back in less than 24 hours. Keep up the great work.

    Mercedes-Benz C320
    Was this review helpful?
  • Chiang
    Chiang8 years ago

    I found them through this site and since they had good reviews I decided to give it a try on something light - literally. I went to replace a low beam bulb and to my surprise they charged me less than a regular light bulb in a store. Plus no service charge! I guess next check up time it will be with them for sure. They are cordial and friendly and you can tell they try their best to be accommodating to your needs. It is the advantage of dealing with owners instead of some clerks from dealers that don't care a hoot about your business.

    Thank you for the high level of service!

    Was this review helpful?
  • Juan G. González
    Juan G. González9 years ago

    I've been a customer of High Level since they opened the shop. A friend of mine recommended me Ruben for his knowledge as a Mechanic Engineer and also for his vast experience with Mercedes and BMW. I found that at High Level they are not only highly trained professionals but very cheap compared to the dealer or other certified technicians. They are also very helpful and caring. Ever since I took my cars for the first time to High Level, I don't want to take them anywhere else.

    Was this review helpful?
    CRAIG KONING9 years ago

    Friendly professional service ! Called in morning told to bring the car right in .AC was diagnosed and repaired same day for a fair price .Forget the headache of an appointment and the high price of the dealer.

    Was this review helpful?
  • Suzana Costa
    Suzana Costa9 years ago

    A co-worker recommended High Level shortly after I purchased my 2003 SL500. I have been going to Ruben and Mariela for the past three years. They are the nicest most honest, hardworking people I have ever come across. I know if I need work done to my car they will try their hardest to find ways to save me money. Not too long ago I was driving when my brakes went out - very scary. After I was able to get my car to stop I called them. Mariela calmed me down and sent a tow truck to pick up my car up. Turns out the entire breaking system was shot and it would have cost me thousands to fix but luckily Ruben told me that the warranty for that system was still valid. I had no idea that I had any sort of warranty in my 9 year old car. Anyone else would have just charged me for the work. Mariela even informed me to check with my car insurance company because they might reimburse me for the car tow. Guess what? They did! I cannot thank them enough for everything they have done for me these past years. I will only drive Mercedes from now on just so I know I have the best mechanics around to work on my car!!

    Was this review helpful?
  • Scott Hodson
    Scott Hodson9 years ago

    I pulled up with smoke and steam coming out of the hood of my 2001 CLK 55

    Ruben calmed me down, drove me to the rental car agency, and assured me

    that my baby would be okay with him.

    The work and quote he gave me was so good that we decided to do some

    restoration work and now our 2001 looks brand new.

    I highly recommend Ruben and Mariela, they love good cars and they can be

    trusted for honest work and quotes.


    Was this review helpful?
  • Juan Ruiz
    Juan Ruiz9 years ago

    I had trouble with my Mercedes, and the dealership gave me an estimate so high. I went to High Level, they are a very honest people, this shop has a Mercedes Certified Mechanic. I am so happy that I found them and they worked in my car, they saved me a considerable amount of money. Thank you !!

    Was this review helpful?
  • Dr. Molina
    Dr. Molina9 years ago

    Ruben and Mariela are a great Christian family who love the Lord. I am glad to take my Mercedes E320 for maintenance and repairs at High Level. I know there is a High Level of trust and honesty that is hard to find anywhere else. And beside, their prices are much lower than what I usually spent at the dealership

    Was this review helpful?