I was always used to my normal franchise dealership, but since I moved I figured I would try this place. The owner carries himself as though he is better than you. From his lack of manners, to his fake personality, he made the entire experience go downhill. He completeley ignored me upon entering. A simple " hello, good morning" would be nice. Yet I stood there waiting for someone to help me. Finally the receptionist who was extremely busy typing out an email, adressed me after finally finishing her email. while the repair order was being written, I heard a man with a thick accent talk about sexually explicit personal stories, I turn only to find it is an employee. This was not appropriate conversation for a work place. I decided to just get my car serviced and leave. Upon taking my car I was surprised to find my service light not reset and oil leaking. I took it over to the franchise dealership, they reset the light and that the oil cap was missing. I decided to cut my losses, and never go back to Import motor cars. Further investigation by a friend revealed that nobody there is ASE certified, Mercedes-benz certified, and the only supposed 33 years of automotive experience is from the retired out of his league owner who hasn't picked up a wrench in over 10 years. Horrible repair shop, wouldnt trust them with a go-kart