I'm a brand new customer from Sammamish with a 25 year relationship with my one-and-only genius mechanic which worked on six of my Mercedes. Four months ago I moved to Gig Harbor and my beloved mechanic retired after 40 years. What was I to do?
Some very serious vetting, reading reviews, asking questions and the best choice (close to me) was "Galloping Gertie's" they had an excellent pedigree and I gave them a try once I interviewed them.
Shinee, their shop manager arranged our "Get Acquainted Meeting"
She greeted me by name and spent the next half an hour amazed me by the depth of her knowledge with my vehicle type (very rare) and her depth of knowledge of running a top-knotch performance-driven exotic car shop. The onboarding was incredibly insightful and detailed, I opted for the Head-to-Toe vehicle evaluation on this first visit, effectively a full-physical when you get a new doctor. Level setting and documenting everything, Aa basis for an effective relationship going forward.
Gertie's evaluation was super comprehensive, easy to read, understandable and carefully organized in "risk vs. cost" fashion, exactly the way I want to process information. It was emailed to me two hours after dropping off the car and in the next half an hour, we mapped out my (our) 2025-2026 maintenance and upgrade plan. No surprises, no false promises and best of all, only factual necessities, not just packing the plan with factory to do-dates or "work for work" sake wasted dollars.
I was able to schedule immediate services and a long term plan, got to meet Damian the owner and got his first-person assessment of the car and was totally at ease and confident with the new relationship and complete trust they fostered.
They didn't miss a single item on their assessment, and prescribed a sensible go forward plan that took all my parameters into consideration. Gertie's has won me over with total professionalism in every facet of my visit.
240D, 300SD, 300TD, SL500, 2x C240, ML320, E320, R350, and YES I know my Mercedes.
