Louden Motorcars

11454 Reeder Road,
Dallas, TX 75229 US
1.5
2 Reviews
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We are your Dallas, Texas dealer alternative for Mercedes-Benz repair and service. For over 37 years we’ve been building our reputation of providing excellent service by our outstanding team of Mercedes-Benz repair professionals.

We offer a true personal service for your luxury vehicle. Our Mercedes-Benz technicians utilize the most current diagnostic tools and equipment to properly repair your Mercedes-Benz. Our Mercedes-Benz mechanics are up to date on the latest service training.

For your next Mercedes-Benz scheduled maintenance or repair in the Dallas-Ft. Worth area, come see us!

Our Awards

  • Rated "Best in Dallas" 3 times
  • Rated "Best in Texas"
  • Rated "Top 10 shops in the U.S."
  • Angie's List Super Service Award
  • Bosch Authorized Service Center

Meet Our Team

  • Theresa Fike

    Office Manager and Customer Satisfaction Guru

    Theresa oversees the daily activities.

  • Jon Coleman

    Assistant Service Manager and Service Advisor

    Jon oversees the daily activities.

Awards & Affiliations

Angie’s List Super Service Award 2013Angie’s List Super Service Award 2013
BBB Accredited BusinessBBB Accredited Business
BIMRSBIMRS
BMW CCABMW CCA
Mercedes-Benz Club of AmericaMercedes-Benz Club of America
Porsche Club of AmericaPorsche Club of America

2 Reviews

  • Greg
    Greg6 years ago

    My wife has been using these guys for years and has always raved about their service, honesty and willingness to communicate...even to a girl. I recently bought a SLC280. Louden Motorcars not only got me in touch with the best body shop in Dallas but offered to provide a loaner car even though I wasn't using their services. I would never take my expensive foreign car to anyone else. They are simply the best.

    2007 Mercedes-Benz CLS500
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  • Do Gooder
    Do Gooder6 years ago

    Louden has been around for a long time, so that has to account for something. Initially, they seemed friendly as well, but buyer beware. I've visited the shop on three separate occasions and the experience has led me to the undeniable conclusion that Louden is significantly more expensive than the Mercedes dealership. I believe in paying for quality work by a certified shop, but 40% - 100% more expensive than the dealer? Last year I drove over a curb and damaged my suspension. I didn't have an appointment, but they told me they'd look at it and have an estimate by the end of the day. They didn't. I was told it would be done the next day by noon. When I called at 3:00 it hadn't been looked at. I went in to pick it up and they gave me an estimate on the way out the door. I brought it to Park Place Bodyworks in Dallas and the work was done for hundreds less. This month I brought my E350 in for oil change, cabin and engine filter replacement, and a break flush. The estimate was over $800? I told them to do the oil change and I'd take care of the rest. When I picked up the car I mentioned the estimate seemed high and what was the cost for just the break flush. I was told $290. Let’s do the math - if an oil change is $125 and the breaks were $290 the filter replacements came to over $400? BTW each filter was around $30 at NAPA. To make it better, I went to Park Place Grapevine and had the breaks flushed for $135 out the door. I emailed their Service Manager, James, about my experience, to make sure I wasn't missing something, his reply seemed to infer that Park Place would never perform the work for that price and they charge back Mercedes $450+ for warranty service. I emailed back my Park Place invoice and credit card receipt. You might guess, I never heard back from James. This is the icing on the cake - when I've inquired about the price on both occasions they seem almost combative in their "justification". I've been around long enough to know that when a contractor of any kind cannot walk through their estimates in a civilized tone, buyer beware.

    2008 Mercedes-Benz E350
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