1. Independent Mercedes-Benz Repair Shops/
  2. New York/
  3. Brooklyn, NY/
  4. Bay Diagnostic

Bay Diagnostic

1717 Gravesend Neck Rd.
Brooklyn, NY 11229 US
5.0
2 Reviews
Write a Review
718-615-0705
Say you found them on BenzShops!
1717 Gravesend Neck Rd.
Brooklyn, NY 11229 US
718-615-0705

Hours of Operation

  • Monday - Friday
    8:00 AM - 4:30 PM
  • Saturday - Sunday
    Closed

Our state-of-the-art auto service facility in Brooklyn, NY has been in business for over 40 years. Bay Diagnostic is fully equipped with dealer level equipment, information and original factory parts. This enables us to provide the same quality repairs, service and maintenance you get at a Mercedes Benz dealer with the convenience of dealing with a local repair shop.

The owner is always on the premises and available to customers. This facility values customer service and experience.

Our loyal customers will tell you there is no comparison for hassle free, honest service. Our master technicians, along with our friendly service department, provide quality work and exceptional customer service at affordable prices.

Both same-day and next-day appointments are available.

This facility does not upcharge for credit card use and they do not have a facility charge.

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Amenities

  • After Hours Drop-Off
  • Hand Sanitizer
  • Masks Required
  • Vehicle Sanitizing
  • TV
  • Customer Lounge
  • Free Wifi
  • Magazines
  • Refreshments
  • Transit Accessible
  • Walkable Area

Testimonials

  • “

    Great customer service, excellent mechanical work, fair pricing, and a very clean shop. I normally lease a Mercedes-Benz every three years with a prepaid service contract to avoid dealing with outside mechanics. Because of COVID, I kept my 2020 C-Class and now own it. Since I don’t like Brooklyn Mercedes, I needed to find a trustworthy place for service. A Google search brought up a few options, and I decided to try Bay Diagnostics—and I’m glad I did. They performed a complimentary diagnostic test, changed my oil, and flushed my brakes. I was able to wait for my car, and they even gave me a 10% discount. I can’t tell you what a relief it is to know there’s an owner and team I can rely on for honesty, quality repairs, and even good conversation. I’m the daughter of a car mechanic, so I know a good shop when I see one. If you have a foreign car, are tired of paying dealership prices, and want someone you can truly trust, I highly recommend Bay Diagnostics.

    Donna C., via Google
  • “

    Excellent service—I recommend it to everyone.Thank you to the team!

    Albina J., via Google
  • “

    Great quick service!

    Rafael W., via Google
  • “

    I drove all the way from northern Queens and it was worth it! The gentlemen at Bay Diagnostic were friendly and the service was quick. I felt welcomed and I the service on my smart car was efficient and affordable. I will definitely be back!

    Sarah T., via Google
  • “

    I had a great experience with this shop, the owner and the receptionist were very pleasant and knowledgeable. They helped me out on short notice and keep in mind the health of my car.

    Saphira E., via Google
  • “

    First time customer and i absolutely loved the customer service.

    Bryant O., via Google
  • “

    Absolutely amazing experience. Drew was who i spoke with and he was super helpful and professional about everything. I would recommend and will come here for future troubles!

    Mike B., via Google
  • “

    They are very professional and shows curiosity to their customers.

    Iris B., via Google
  • “

    Had a great experience at Bay Diagnostic. Allen and Jordan are well mannered, my Mercedes Benz is driving sweet now. Also the price is very reasonable I love it. Thanks Bay Diagnostic, you definitely deserve 5 stars.

    Jefter C., via Google on June 20, 2017
  • “

    Great shop, honest and helpful. They went above and beyond to make sure my car ran well.

    Eugene P., via Google
  • “

    This shop is like no other, perfectly clean and organized, the staff is professional and the prices are right. They really do take pride in what they do.

    Dimitri S., via Google
  • “

    The guys here are great, had my oil changed and inspection done. Have used them before, brought them and issue, they looked at it, fixed it quickly and did not even charge me. Highly recommended.

    Eddie S., via Google
  • “

    The guys that work here are friendly, hardworking and so courteous. Highly recommend for all your car needs.

    Jeanelle S., via Google
  • “

    I've been a customer of Bay Diagnostic for years and am extremely pleased with services. The guys are amazing, professional, they take their time explaining car problems, always courteous.

    Hilel H., via Google
  • “

    I’ve been a customer for over 35 years. Outstanding work and Jordan stands behind all of it.

    Mike D., via Google
  • “

    This is an awesome and reliable shop. My cars have been serviced here many years, from car maintenance to inspections and never had a problem. Would recommend everyone to try their amazing services.

    Christian S., via Google
  • “

    Well, I think this is the best auto service in Brooklyn. Friendly stuff, great service, professionalism. Thank you guys. It was my first visit but now I know exactly where I come when something happens with my car.

    Maksym M.
  • “

    Honest. Caring. Personable.

    Chani K.
  • “

    Excellent customer service, and very qualified team of mechanics.

    Luis D.

Recent Google Reviews

  • Malaika Miller6 months ago

    I had a great experience at Bay Diagnostics! Drew and Jordan were honest and straightforward. They communicated well. I dropped our car off early in the morning. They took my car in and completed the service we requested more quickly and efficiently than expected. I usually dread anything involving mechanics and auto repairs. But I had such a good experience, I will return to Bay Diagnostics for routine maintenance and any other auto repair needs my family has in the future. I’m grateful.

  • Helena Green8 months ago

    This morning on my way to work, another driver alerted me that my car was leaking gas. I panicked, quickly searched for help, and found Bay Diagnostic—and I’m so glad I did. Drew welcomed me right away, listened carefully, and they checked my car immediately. They quickly diagnosed the issue and showed me exactly what was wrong, explaining it in a way I could understand. They also helped me coordinate next steps with my mechanic and I was able to get the car towed safely. What really stood out was how calm, professional, and thorough they were during a stressful moment. They even offered me coffee while I waited. Even though my car isn’t their specialty, they treated me with care and went out of their way to help. Highly recommend Bay Diagnostic.

  • Colleen Simms6 months ago

    I had the best experience at Bay Diagnostic recently as I took my BMW there to get it diagnosed and repaired due to some issues that i was experiencing. Drew was extremely transparent, reassuring and professional as he explained the entire process ; since he had to contact the company that handled my warranty. The process was painless for me as he took care of everything on his side. The turnaround time to pickup my car was quicker than anticipated. I acquired a rental and only kept it for a short period of time. I definitely appreciate your service!

  • N Villa6 months ago

    Bay Diagnostic has performed several repairs and a DMV inspection for my older Mercedes over the past year. Their mechanics are well qualified to work on complex German cars and have done a great job keeping me on the road (and in diagnosing issues). Nice folks and very competent.

  • Mahmud Samiul Haque9 months ago

    First of all shout out to Drew for delivering a friendly customer service! Went there for front rotor and brake pad replacement for my Audi A5 Sportback. I brought in my own parts and the price for replacement and labor was definitely fair. Drew gave me the ballpark estimate on the phone and no misleading price. Dropped it off in the morning and couple of hours got a call back that service is complete. I am satisfied with the service I got and recommend them for dealer worthy services and repairs!

2 Reviews

  • John tuzzoli
    John tuzzoli11 years ago

    Cosmetically the cleanest shop in Brooklyn without cleaning you out. A and J Allen and Jordan or a jubilant feeling knowing your foreign car is in the hands of experts and not in your pockets like most dealerships. If you love your car, have it cared for at Bay Diagnostic so you can love it for life. John T 2005 Mercedes e500

    2005 Mercedes-Benz E500
    Was this review helpful?
    Jordan Weine3 years ago

    John again SORRY for the untimely RESPONCE

    Taking car of our MERCEDES customer's is truly what our focus is

    A a clean shop well that just respect for all who come to us and our

    staff .

    Jordan

  • Laura
    Laura16 years ago

    My family has used Bay Diagnostics for years for our foreign car repairs. They are fair and honest, dedicated to working quickly and well. They are cheaper than any dealership, and will perform services towards maintaining your warranty. One time, I went to the dealership to see the price for alternator replacement -- needless to say, I opted with Bay Diagnostic instead for the better price!

    Was this review helpful?