2 Reviews

• 
  Malachi L4 months ago

  Horrible! I took my wife's Volkswagen Touareg here for some electrical issues we were having. We were dealing with a bad battery drain and the car would not crank. They had the car for over 2 monrhs! over that time I had to call them well over 10 times just to get updates as they would never reach out to me. They finally after weeks told me that the PCU needed replaced and I approved the replacement of it. Few weeks later I reach out again and they said that now there are other electrical problems which resulted in the coils smoking really bad. Logan then told me they would not work on the car anymore and suggested I take it to pick N pull and dump it.. I said fine I'll come pick it up. Few days later I picked it up after work on a Friday in the down pouring rain with no help from the employees instead they all left the shop after I paid them over a thousand dollars. I got it loaded and got it home in the down pouring rain. Finally was able to look over the car see what they had done. Well I was pissed to find out they had broken my windshield in 3 areas! They also had broken off the driver door lock, and a lot of mold had grown in the trunk from where water was let in! The whole car was still torn apart as well! I took photos and went back to them when I was in town next and spoke to the manager. He denied any of the damages saying "Someone might have tried to steal your wipers and that's why its broken" Are you kidding me!!! He would not refund any amount for all the damages or admit to any of it. I am now in the process of trying to get a dispute on my card. Horrible service.

  2017 Volkswagen Touareg

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• 
  Ryan6 months ago

  Where to begin..

  Brought my '09 SL550 in originally for a broken window regulator and intermittent slow crank issue.

  Visit #1: Window regulator replaced, Coolant sensor replaced as they hoped that would resolve the slow crank.

  Slow crank was not resolved, and after replacing window regulator i began hearing significantly more road noise at high speeds, a severe rattle upon closing the door with window down and a new knock when operating the far rear window as well as a slight leak in the hard top. Upon further inspection, i found scratches along the door I assume was from the window regulator replacement.

  Against my better judgement, I brought it back in since the window regulator was under warranty.

  Visit #2: They claimed to have adjusted the window regulator and resolved the knocking sound. They also revealed the fuel pump filter needed to be replaced and thought that would resolve the slow crank. (why not check the fuel pump filter initially, i do not know) - they also claimed to have taken it on the highway to verify the road noise from window regulator replacement was fixed.

  Upon pick up, it did the slow crank literally in their parking lot. After I went back inside to inform them to make a note on my account regarding it, the GM came out for a chat. In his attempt to keep me as a customer, was very apologetic about the service experience and offered service credit as resolution.

  After parting ways, I soon realized that not a single issue they assured me they fixed had been resolved. Including the window knock, rattle and road noise. Not to mention the water spots left from testing the hard top required a detail to get removed.

  Today, I finally resolved the slow crank with a simple battery test and replacement - something I had convinced myself any competent mechanic would have originally checked for when knowing a vehicle was in for a slow crank issue.

  2 Stars because the GM Ted was courteous in attempting to make it right, but overall 1 star for attention to detail, time management and overall service.

  I really wanted to trust and rely on this shop, when you willingly drive a mobile money pit a mechanic you can count on is critical but it appears that search continues.

  2009 Mercedes-Benz SL550

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