I had a very positive experience last week. The back story is that a few days ago I was given a very clean, gently used, but older Mercedes S class. It had been driven less than 1,000 miles in the past four years. The KBB value for private party sale is $4,100. I did not have thousands or even hundreds to put into a nice but free car. I needed to drive this 1000 miles the next day. I knew it needed an oil change and their price for full synthetic was just a little more than if I bought the materials myself. I like value and the price was right. When I dropped it off, Dr. Bob (later found out he is the Robert in Roberts Automotive) came out from the back to meet me. He was very complimentary on the model and condition the car was in. As we talked and I briefly told him my story and the fact that I was leaving at zero ‘dark thirty in the morning for NC, he suggested I get a diagnostic test ran on it. I told him no matter what it says I can’t get it fixed. I love this car but it would just sit here in IL until I could get it shipped to me. He explained the many benefits of running the tests and what that intel could show regarding future issues and resetting any currently glitches that it may have.
I opted to allow this very reasonably priced service and off I went to breakfast. Within 45 minutes of leaving I got a phone call from them suggesting I get a new air filter and battery. When I got back to pick up the car I asked if I could make it to NC without a new air filter and battery and they assured me that I would be OK.
I made it back to NC, ordered an air filter, installed it myself and will be getting a battery installed this week.
I was so pleased at the attention to my needs rather than them trying to just make a buck. They knew I was not coming back to be a repeat customer yet I was treated as if I had brought in many vehicles for service and purchased all of them from Roberts.
I would highly recommend Roberts Automotive in Springfield, IL to anyone and everyone. I wish I still lived there so that I could take it there for service.
