1 Review

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  Teresa Truman3 months ago

  Great customer service until I dropped off my rig (RV, Mercedes-Benz chassis). Unanswered calls, no return calls, and no return emails were very common during the more than six months they had my rig. They could install parts but couldn't figure out why the sensors weren't working as they should. They blamed Mercedes for slow response and wrong extra parts. After six months, I was done waiting on them to figure out what they were doing, picked up my rig, and took it to another shop.

  Icing on the cake? While my rig was there, someone left a window unlocked (everything was locked when I left it) and people broke into the rig by pushing in the window screen. Anything portable electronic - gone. Food, pots and pans, clothing, soaps and shampoo, socks! Gone. Laundry bags, tote bags, a foldable suitcase, trash bags, and totes, gone (obviously to carry everything they took). There wasn't a cabinet or drawer they didn't ransack. They tried to open the big bay door, messing up the lock, but weren't able to get in. They took stuff that couldn't fit through the window so the door had to have been left unlocked. Was I notified? Nope.

  Of course, they aren't responsible for any thefts. What astonishes me is how long the thieves were obviously in the rig given all the wrappers of things they ate while going through absolutely everything.

  Miserable experience, not including the theft.

  2014 Mercedes-Benz Sprinter

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