Pharaoh Imports & Domestics

5555 Randolph Blvd
San Antonio, TX 78233 US
5.0
5 Reviews
Write a Review

Best Mercedes-Benz repair and service in San Antonio.

We love BMW, we love Mercedes, that is why we make sure we know everything about them and be fully equipped and trained to perform repairs on these fine machines including our own. We have BMW, Mercedes dealer level diagnostic equipment and specialty tools.

We aim to provide complete satisfaction and the customer care that you deserve. Our team of Mercedes-Benz technicians provide expert Mercedes-Benz maintenance and repair. Schedule your next San Antonio Mercedes-Benz service appointment with Pharaoh Imports & Domestics today!

Coupons & Promotions

  • BenzShops Special Service Offer

    $30 off $300 repair & labor

    Show Coupon

Testimonials

  • The owner, Sam, is great and has worked with us many times. He's trustworthy and knowledgeable. Also, he works pretty quick unlike many other shops!

    Satisfied Customer on February 3, 2015
  • Once again, Sam and his team came through with flying colors. My car was making a funny noise and they identified the problem and had it fixed in no time.

    Satisfied Customer on January 23, 2015
  • Sam and his team did an excellent job. I found Pharaoh on Angie's List after the dealership [Mercedes] gave me a repair estimate over $5,000 ($6,500) for the third year in a row. I have an older model AMG so I expect to have some issues and was willing to pay a reasonable markup for the dealership to service the car. It just got to the point where recommended repairs and the associated prices just didn't make sense. After doing some research, I realized that the dealership had about 100% markup over other Angie's list providers that were actually much higher-rated. I spoke with three of the top rated providers, and Sam at Pharoah made a great impression. When I told the dealership [Mercedes] that I was going for a second opinion, they immediately offered to work with me on price, which only confirmed my suspicion that they were intentionally ripping me off.

    Sam went through my AMG with a fine tooth comb. He examined everything on the dealership's repair list as well as several items the dealership didn't bother to look at. All the while, Sam either physically showed me what he was talking about on the vehicle or sent me pictures if I could not be there. It turned out that the dealer had misdiagnosed several items (one of which they wanted to charge me $2,000 for) and just overlooked several other (among this list were some items they had previously charged me for). Sam was very helpful in explaining the order of magnitude in terms of what I could put off if I wanted to. He fixed everything in a timely manner and communicated every step of the way. The vehicle has never run better.

    Daniel on December 10, 2014
  • My experience of the business has always been good. They got the work done on time, at the right price and they are honest.

    Richard on December 26, 2014

Awards & Affiliations

Angie’s List Super Service Award 2014Angie’s List Super Service Award 2014
ASE CertifiedASE Certified
AutologicAutologic
BBB Accredited BusinessBBB Accredited Business
iATNiATN

5 Reviews

  • Dawn Jackson
    Dawn Jackson4 years ago

    Sam and his mechanics are great. Their diagnosing skills rival the dealership. You are never going to get better or nicer customer service anywhere. I will not take my car anywhere else but Pharaoh Imports & Domestics! Thank you, Sam.

    2010 Mercedes-Benz GLK350
    Was this review helpful?
  • Paul Van Der Most
    Paul Van Der Most4 years ago

    Customer first mentality and trust is paramount in any company

    Pharaoh Imports & Domestics does just that and looks to build repeat business. Sam is very personable and takes the time to explain why the repair is needed. Eric embraces the same mentality and does the repairs the right way

    Thank you!

    2011 Mercedes-Benz Gl450
    Was this review helpful?
  • Russell
    Russell 4 years ago

    Sam is knowledgeable, practical, uses quality parts, and has a quick turn around time. This combined with excellent communication throughout the repair process (including pictures of all issues with a clear, easy to understand work flow sheet for priority items), this was one of the best experiences with any Benz shop we have used servicing 6 vehicles.Pharaoh Imports & Domestics gets 5 enthusiastic stars from us.

    2000 Mercedes-Benz E430
    Was this review helpful?
  • Tiffany
    Tiffany 4 years ago

    Visited Pharaoh Imports & Domestics, Sam the owner was helpful, great customer service and sense of humor. He explained the options for the parts needed and the time it would take to complete the repair. The price he quoted me was exactly what I paid when the job was complete. I see Pharaoh and Sam being my mechanic and shop of choice for all our automotive needs in the future.

    1997 Mercedes-Benz C500
    Was this review helpful?
  • Will
    Will5 years ago

    My SLK would not shift out of park. Being new in the area, I searched the internet for reviews for Mercedes repair. The best reviews were for Pharaoh Imports & Domestics and now I know why. The shifter had to be replaced and they also discovered that my check engine light was on because of a faulty valve on the charcoal canister. I was quoted a price to replace the shifter and the valve on the canister. It ended up that the entire canister had to be replaced which was about $200 more. Sam at Pharaoh's kept to his original estimate and did not pass the extra expense onto me. I was very pleasantly surprised. Some of the parts had to be shipped over from Mercedes in Germany so they had the car for a couple of weeks. The little SLK is running great again. If, OK when, I have any other problems with the SLK or our CDI I will take it straight to Sam at Pharaoh's knowing that I will get a quality job done at a fair price.

    2001 Mercedes-Benz 230 SLK
    Was this review helpful?