Specialized in Import auto repair, but we work on all makes and models.
This shop is great. They charge way less than the dealer. My maintenance costs have gone way down since I started using this shop. I don't know what happened with the guy that made the last review, but I know Randy, and I know he is very fair, so I felt like I had to chime here.
Extremely disappointing service for the money spent.
I normally take my cars to the dealerships to get the work done. Having moved to the west side I was looking for a small business automotive shop that I could support with some work and save some money in the process. I searched the internet for a shop and found Rio Rancho Imports, There were several good reviews on the shop so I went to their website to see what services they offered.
I looked at Rio Rancho Imports website and their mission statement said
1. "It is our goal to provide dealer level automotive service and maintenance in a timely manner at a reasonable price."
2. "We believe that it is never cheaper to do it twice, than it is to do it right the first time."
I took my vehicle to them for repair and unfortunately they did not deliver on either statement. They broke something else while doing the original repair and then it took them two weeks to repair the problem they created. Most of the two weeks was waiting for the part ordered but if the work had been done right the first time this would never have happened.
I ended up taking my vehicle back to the dealer which ended up costing me more money.
If you want Dealer level automotive service my advice is to go to the Dealer.
We apologize to Robert. We did break his fan during service. We owned up to it immediately, and replaced the part at no charge. The part got lost in shipping. We offered a rental car until his car was fixed, he declined. We would like to make this right with Robert. Please call Randy at 505 241-9745. May God bless all of out loyal customers