At Mercedes Expert we strive to provide you with the best Mercedes-Benz service, in a timely manner, and at a fair price in Pompano Beach, FL. We are the alternative service/repair shop if you are tired of the high rates charged by the other guys.
We are proud to be one of the few repair shops in Pompano Beach to have earned the A+ from our customers.
Our work is performed by ASE and Factory Master mechanics. Give us a call and see how pleased you will be.
I have taken my Crossfire SRT6 to Mercedes Expert several times. No body really wants to work on these as they were made under the Chrysler name in the AMG factory in Germany. Mercedes Expert has answered the call with each issue I have had. I would highly recommend them to anyone looking for honesty, great automotive skills, and integrity at a reasonable price. They truly make you feel like you are family.
This place is a family run business with phenomenal integrity and honesty. I was at the actual Pompano Mercedes dealership and was getting over charged and not getting good service. I came to this place and they have been doing a great job. Very fair pricing and they treat you like you matter. I recommend this place A+
I brought my 2005 Crossfire SRT6 to Mercedes Expert as it was built in Mercedes AMG factory. Mike came highly recommended by another repair shop that I trusted. The differential had been damaged due to transmission issues. The differential was replaced by still another repair shop, but they could not get it to run properly even after having it for three months. Mike was really busy, but took my car in to diagnose. Mike let me know the transmission was bad and I had him replace it. Though most of the problems were resolved it still had some issue. After a short time of diagnosis he found the differential that was replaced elsewhere was the wrong one. Once that was replaced the car has run better than when I purchased it.
Extremely disappointed with this shop – especially with Michael, the owner.
I live in Miami and decided to bring my 500SL to this place, which is 50 miles away, based on a couple of good reviews I had read. Learning that the owner was German made sense for me to give it a try. My car is in very good condition but had some minor issues – steering wheel off-centered and shook a little at speed, a broken air vent, passenger seat memory not working, seat belt cover broken, light knob bulb not working when fog lights on. That was mainly it.
So, I dropped the car and gave Michael my to-do list, and told him I was not hurried but wanted the job well done. I am very meticulous and love my car.
I assumed it would take a week – 10 days at most. After not hearing from him for a week I decided to stop by the shop, just to find my car outside under the sun and dirty. They had not even started working on it. So, I reached out to Michael asking for the progress made. He did not know, he just asked one of the employees – who in turn said they were waiting for some parts to arrive.
I told Michael I wanted him to get involved in my car, rather than his employees… I already started to get disappointed, but at that point there was no way back. I asked for an estimate, he said it would be around $1500, which included alignment and balance, replacing the broken parts and labor.
I ended up waiting for more than a month to get the car back just to find that most of the issues were not fixed. He told me the rims were bent, the tires were bad, the steering arms were wasted. All those needed to be replaced in order to get rid of the vibration and to be able to perform alignment. Also he said some of the parts – like the air vent was impossible to get….really??? They said they had fixed the seat memory, which they did not. The light knob bulb was not fixed either. And for the seat belt cover they used glue instead of replacing the broken part, but obviously that did not work… Michael said they would have to spend 2 hours to disassemble and fix it, which did not make sense for him… Really!!!! They had the car sitting for over a month but they could not spend two hours to fix that thing…?? Moreover, Michael told me they use third parties for everything (they don’t even know how or have the tools to perform alignment and balance…).
At that time I only wanted to get my car as it was and leave.
To make the story short, I ended up paying $4,000. The car was filthy inside and out, it still shakes at above 60mph, the steering wheel is well off-centered, the air vent is still broken as it is the seat belt cover, and the seat position memory do not work. I cannot feel worse about it…
I hope my bad experience will help others. Just avoid this place. They are everything but honest. May be you could stop by if you need an oil and filter change, but that’s it. Don’t go beyond that.
Excellent service, fair price and very short wait time. I highly recommend this shop. They were friendly and even offered some tips to ensure the proper maintenance for my vehicle. I will definitely use them again.
As the other reviews say, Mike is good. His staff however is careless and not very good.
They had my car for a week and returned it still malfunctioning and grease all over the interior. I returned to have it fixed and it took another three days.
I would choose another repair shop.
Mike is amazing. I had an issue with my convertible top. Other mechanics were not able to fix the problem, but Mike knew just what to do. Mike is the only person I will take my Mercedes to.
Mike is the best in town. I am very happy to see him back out on his own again. He is the only mechanic I trust to work on any of my Mercedes.
Glad to have found you again Mike!
