If there was an option for a NEGATIVE STAR, I would select it! I came into Euro Specialists a couple weeks ago with my 2007 S550 for suspension issues. I've been there years ago with my ML320 for service but I have to say I will NEVER go there again. In part because Brandon! After talking with Brandon for about 30 seconds, I noticed an arrogance and cockiness about him which I didn't appreciate. They quoted me a diagnostic fee of approx. $115 which is fine but the next morning (Friday) about 11:00 am he tells me that I will be charged another diagnostic fee. When I asked why? He replied that they needed extra time to gain entry to the valve block. Now, apparently Brandon didn't realize that I know exactly where the suspension valve block and air compressor are located which I can access by simply removing a debris cover at the bottom of the car. In any event, I agreed to the additional diagnostic charge in part because I am already $115 into the diagnostic! By the way, I have NEVER in my life been charged (2) separate diagnostic fees on one visit to a dealership and/or repair shop. At 4:00 pm (5 hours later), I call to inquire on the status of my car. I think it is sensible that any customer would have expected a call back in the next 5 hours regarding a diagnostic? Brandon happens to pick up the phone and casually tells me that he was going to give me a call in the next hour! Apparently, 6 hours is acceptable to Brandon and this establishment! To add fuel to the fire, Brandon insinuates that I should have been charged yet another diagnostic fee (Yes, this would be 3 separate diagnostic fees for one visit) because they took additional time investigating the issue with my suspension. I replied, "So you have been working on my car for the last 6 hours apparently since I didn't receive a follow-up call?" Of course, Brandon didn't have a noteworthy response. I brought my car in Thursday, towards the end of the day and Brandon tells me Friday before they get ready to close that I will have not have my car until the following week! This place is CLOSED weekends and closed at 5:30 pm on weekdays. You think they would tell a customer up-front that they could possibly be without their car for a number of days so they can plan accordingly. Well, I guess that makes too much sense. All in all, my car is fixed now and I have rarely seen such unprofessional conduct and plain negligence as I experienced at Euro Specialists! What did Brandon have to say for himself you wonder? You guessed it, "Sorry"! Tell you what Euro Specialists, I will match your "Sorry" with my own for NEVER coming to your shop for service ever again!