1. Independent Mercedes-Benz Repair Shops/
  2. Florida/
  3. Orlando, FL/
  4. Dealer Service Alternative

Dealer Service Alternative

5305 E. Colonial Dr
Orlando, FL 32807 US
5.0
2 Reviews
Write a Review
407-673-7842
Say you found them on BenzShops!
5305 E. Colonial Dr
Orlando, FL 32807 US
407-673-7842

Hours of Operation

  • Monday - Friday
    8:00 AM - 6:00 PM
  • Saturday - Sunday
    Closed

Best European and Asian import auto repair in Orlando.

Veteran owned Dealer Service Alternative specializes in Mercedes-Benz repair and service for motorists in Orlando, Avalon Park, Edgewood, Winter Park, Oviedo, Winter Springs, Winter Garden, Maitland and Longwood, FL. Our state-of-the-art Orlando German auto repair facility provides dealer quality service at a friendly price.

Our team of specialized mechanics perform Mercedes-Benz services and repairs using high quality parts/OEM with an overall savings of up to 40% from dealer prices. Ask about our extended warranties for your vehicle with a vanishing deductible.

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Videos

Amenities

  • After Hours Drop-Off
  • Customer Lounge
  • Free Wifi
  • Contact-Free Service

Meet Our Team

  • Alex Aviles, Owner/Operator at Dealer Service Alternative in Orlando, FL

    Alex Aviles

    Owner/Operator

    Owner and operator, Alex, is an ARMY Veteran who graduated from Austin Pea State University with an Automotive Technology Degree. With over 20 years of experience in the industry, Alex holds a Master Technician Certificate from Mercedes-Benz.

  • Felix

    Master Technician

    Felix has 20+ years in the business and is from Levittown, Puerto Rico. He is a Mercedes-Benz Master Technician and he enjoys cruises, church and fast cars.

  • Jaime

    Assistant Service Manager

    Jaime is from Hato Rey, Puerto Rico and has over 20 years of experience in the automotive business. He went to Seminole State College and received an AS in Automotive Technology. Jaime enjoys kayaking and spending time outdoors in his spare time.

  • Ruben

    Shop Foreman

    Ruben is from Guayama, Puerto Rico and has 39 years of experience in the automotive business. He is a Mercedes-Benz Master Tech and a VW-Audi Certified Tech. Ruben's hobbies include snow skiing, jet-skiing and sound engineer.

  • Reece

    Assistant Service Manager

    Reece is originally from Bellevue, WA. He has 30 years of experience in the automotive business and holds a certification as a Volvo Master Service Advisor. Reece enjoys going to live music and comedy and spending time with his wife.

Testimonials

  • “

    Took my 2016 Mercedes GLE 350 to them to get my AC fixed. Reece set up my appointment. He was excellent! He was very professional and answered all of my questions and concerns. My technician Ruben was great as well. He did a thorough inspection of my vehicle and they offered me some recommended maintenance and repair options. I was able to see a video of the inspection and photos of the electrical wiring that went bad. Bottom line my AC is fully functional again. Which is a must have in this Florida summer heat. All at a reasonable and affordable price. I'm am very satisfied with the service that I received from them and would definitely recommend them to others. As a matter of fact. I also set an appointment for my wife's 2020 GLC 300 to get looked at by them. Definitely check them out

    Ron D., via Google
  • “

    I was very fortunate to have somebody recommend DSA to me about two years ago for my Mercedes. I’ve made three trips to him so far in the last couple of years, and in addition to being reasonably priced, they’re extraordinarily honest about their services and prices. I will never be back in to an automation Mercedes dealership again. These guys run circles around the dealers and they care.

    Monte C., via Google
  • “

    They were very responsive to my questions and quickly provided me a quote. Most importantly the work was professional and they saved me about 30% of what the dealership quoted me.

    Joe L., via Google
  • “

    Great customer service, friendly staff, easy to work with them. They took great care of my car and it’s now running smoothly, thanks to this team!

    Michelle L., via Google

2 Reviews

  • Glenda Torres
    Glenda Torres2 months ago

    Taking a vehicle to a mechanic shop (even if at a dealership) was always dreaded; so many times they tried to take advantage of me for being a woman! Not at DSA! They are always professional, honest, and also friendly. Their service has always been top notch to all of our vehicles (which now include four vehicles in total). I feel comfortable having my vehicle serviced with them. Alex, Jaime, and every staff member are always willing to listen and present the best action forward. I’m a customer for life!

    2017 Mercedes-Benz GLE-350
    Was this review helpful?
    Alex Aviles2 months ago

    Thank you, Glenda! We care about earning the trust of you and your entire family, and it means a lot that you bring all four of your vehicles to us. It’s always a pleasure servicing your 2017 Mercedes-Benz GLE 350 and making every visit professional, honest, and comfortable. We look forward to many more years of taking care of your family’s vehicles.

  • Haley London
    Haley London3 months ago

    I took my Mercedes to Dealer Service Alternative for some minor engine troubles. I was pleased by the friendly staff up front, the convenient scheduling, and the transparent process of diagnosing the problem. I felt very comfortable leaving my car with them. I recieved a timely, quality service at a very fair price. Its always difficult finding someone to entrust with your car's care, but I am happy I made the decision to come here and support a local business. I will be coming back!

    2012 Mercedes-Benz E350
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    Alex Aviles2 months ago

    Thank you, Haley! Dealer Quality Service at a Friendly Price! We’re glad our friendly team, clear communication, and fair pricing made you feel confident bringing in your 2012 Mercedes-Benz E350. We look forward to helping you again on your next visit.